zHealth EHR

Set-up or Manage 2-Step Verification

What is Two-Step Verification?

Two-step verification is your shield against unauthorized access to your zHealth account. By combining your password with a secondary identity check, such as a contact method or security info, adds an extra layer of defense. Even if someone discovers your password, they're halted without access to your security info—emphasizing the importance of unique passwords for all your accounts.

Activation and Functionality

Upon the initial login, users will encounter an option to select "Remember This Device." This feature ensures that subsequent logins on the same device will bypass two-step verification, simplifying the process for added convenience.

Steps for Two-Step Verification to Log into Your zHealth Account

Start by logging into your zHealth account.
After entering your username and password, you'll encounter a crucial checkbox: "Remember this device." Ensure you check this box only when using a trusted device, such as your personal computer or mobile phone.
Once you've successfully authenticated with your username and password, you'll be redirected to a screen prompting you to enter a verification code.
Follow the on-screen instructions to proceed
Your verification code will be sent to you either as a text message, an email, or both, depending on your code preferences.

Note: Only remember a device that you trust, like your personal computer or tablet device.

How to enable or disable the 2-step verification method?

If you want to enable or disable the 2-step verification method, use the steps below:

Sign in to your zHealth account with your email and password.
From the zHealth Dashboard, hover the cursor on your name at the top right corner.
Click on the "Update info" Option.
Go to the Provider Tab.
Click Provider Details
Next to "Two-Factor Authentication" click the checkbox as per your preference to enable or disable.
Click “Update” to save the changes.

Note: If you select “Remember this Device” when signing in to your zHealth account, the 2-step verification is enabled automatically. However, once you login, you can disable 2-step verification from the Update Info screen as stated above.

Call us if you need help signing in

Call wait times can sometimes be high—we recommend exhausting all troubleshooting methods before calling.

You can get in touch with us Monday through Friday, from 9 am ET - 7 pm ET, at (800) 459-0302.

FAQs

Can I Customize my Verification Code Preferences?

As a zHealth user, you have the flexibility to choose how you receive the verification code—via text, email, or both. This preference can be adjusted seamlessly in the Update Info screen within your zHealth account settings. You can also enable or disable the two-step verification process to suit your convenience and preferences. Stay secure!

I am not getting the code? New phone number or wrong phone number?

If you do not have access to your old number or device, and cannot receive your verification codes, you’ll get the verification code in your email account. Access your email to check for the verification code. If you can't even access your email, or it doesn’t work for any reason, you'll need to call us so we can verify certain personal details before giving you access to the account.

Can I disable the two step verification feature?