Privacy Policy

Protecting your privacy on our website

What this privacy policy covers

This privacy policy pertains to the use of the zHealth website at This privacy policy covers how zHealth, Inc. ("zHealth", "We", "Us", or "Our") treats personal information that zHealth collects and receives through the website and zHealth Basic, Advanced, Review Plus and Patient Plus, as well as the zHealth Patient Portal (collectively, the "Service" or "Services"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Personal information is information about you that is personally identifiable like your name, address, email address or phone number. Children under 13 are not permitted to use the Service, and so this privacy policy makes no provision for children's use of the site.

Information collection and how it is used

General Information
You do not have to give us any personal information, such as your name, e-mail address or Social Security number, to visit the product information portion of our website.

zHealth collects personal information when you sign up for a paid subscription to the zHealth Service.

When you sign up, we ask for your name, email address, phone number and your company's demographic and financial information such as credit card information. When you sign up for a paid subscription, we will ask you to enter your credit card or ACH information. This information is encrypted on computer systems that are secured in a locked cage at a data center co-location facility rented by zHealth.

zHealth automatically receives and records information on our server logs from your browser, including your IP address and the page you request.

zHealth uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting.

zHealth will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking on the link within the email.

IP Addresses
IP Addresses are automatically reported by your browser each time you view a web page or use our Service.

IP addresses may be used for various purposes, including:
- To diagnose or service technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific Web company or ISP.
- To estimate the total number of users visiting zHealth from specific geographical regions.

Cookies and Other Tracking Technologies
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive. We do link the information we store in cookies to personal information you submit while on our website.

zHealth uses both "session" cookies and "persistent" cookies. A session ID cookie will get removed automatically when you close your Web browser. We may use session cookies to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time. We may also set a persistent cookie to store your passwords, so you don't have to enter it more than once if you so choose. We have cookies on our site but the data is only collected in the aggregate. We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate.

If you reject cookies, you may still use our website, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Web Beacons / Gifs
zHealth uses software technology called clear gifs or Web beacons to help us better manage content on our website by informing us what content is effective. These technologies are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. In some cases, we tie information gathered by clear gifs to our customers' personal information; an example would be tracking emails that have been opened by recipients which allows us to measure the effectiveness of our communications and marketing campaigns.

3rd Party Tracking
The use of cookies by any tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Tracking utility company may use session ID cookies and/or persistent cookies.

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Behavioral Targeting / Re-Targeting
We partner with a third party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by sending an email to Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Protected Health Information
If you are a patient using the website, please do not provide zHealth with Protected Health Information (PHI).

If you are a patient using zHealth Basic, Advanced, Review Plus or Patient Plus, the information you provide to us through those Services may be considered PHI and will be protected by zHealth as required by federal and state laws.

Information sharing and disclosure

zHealth may be required to disclose personally identifiable information or protected health information under special circumstances, such as to comply with subpoenas or when your actions violate the zHealth Terms of Service. zHealth may share demographic information with business partners, such as "7% of zHealth customers are in the San Francisco region" or the like. No personally identifiable information or protected health information will ever be used without your permission (i.e., we will ask you before using a quote or testimonial). Third party vendors, including Google, show our ads on sites on the Internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. zHealth does not rent, sell, or share personal information about you with other people or nonaffiliated companies for promotional purposes except to provide products or services you've requested or when we have your permission. With your consent, we do share your name and email with certain partners we may work with. If you would not like your information shared with these partners, uncheck the box when asked this option or notify us via It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of zHealth's terms of use, or as otherwise required by law. We will transfer information about you if zHealth is acquired by or merged with another company. In this event, zHealth will notify you by email or by putting a prominent notice on the zHealth website before information about you is transferred and becomes subject to a different privacy policy. We use other third parties such as a chat service provider to provide customer service to you, and a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf. When you sign up for these services, we will specify what personally identifiable information is being shared as necessary for the third party to provide that service.

Accessing, updating, or correcting your personal information

If your personally identifiable information changes, or if you no longer desire our Service, you may correct it or request deletion by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). While we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at

Customer testimonials, comments and reviews

We post customer testimonials, comments and reviews on our website which may contain personal information. We do obtain the customer's consent to post their name along with their testimonial via email prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at You should be aware that any personal information you submit on blogs on this site and others can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Links to other sites

If you click on a link to a third party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services.


If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. zHealth stores this information for the sole purpose of sending this one-time email. Your friend may contact us at to request that we remove this information from our database.

Collection and Use of 3rd Party Personal Information

You may also provide personal information about other people, such as their name, email address and phone number. It is your responsibility to get permission from anyone whose personal information you provide to us. We will only use that personal information for the purpose of completing your request.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Our Policy for Google Calendar

This section describes how zHealth collects and uses the information you provide in your Google Calendar account via the zHealth "View zHealth Calendar in Google Calendar" feature. It also describes the choices available to you regarding our use of your information and how you can access and update this information.

Collection and Use
We do not collect any personal information from your Google Calendar account. zHealth will create a separate Calendar 'zHealthCalendar' in Google Calendar where all your appointments will be added. We add/import the following information from your zHealth's account to your Google Calendar account:
  • Event name
  • Event date
  • Event time
  • Event description
  • Event resource name
We use this information to:
Populate your zHealth appointment data in your Google Calendar account. Keep your Google Calendar in sync with your zHealth Calendar but not vice-versa.

Disclosure to Third Parties
We do not share or sell your personal information to third parties.

The security of your Google Calendar personal information is important to us. We take commercially reasonable measures and follow generally accepted standards to protect the information you provide us, both during transmission and once we receive it. For example, the information you provide is transmitted via encryption using technologies such as secure socket layer technology (SSL).
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Accessing Your Information
To review, correct, or update your appointment information, you can use the zHealth Calendar or you can update this information directly from Google Calendar. If you directly add, edit. delete the event/appointment on Google Calendar we will not be able to sync it back.
If you wish to close your account or request that we no longer use your Google Calendar you can contact us to disable that. We will also provide a way in which you can disable it from your account. If you no longer are using zHealth services and hence not adding new appointments, you will not see any new event on Google Calendar from zHealth.

Information Related to Data Collected through the zHealth Services

Information Related to Data Collected for our Customers
zHealth may collect information under the direction of its Customers and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our Service, please contact the Customer that you interact with directly. We may transfer personal information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the service agreements with our Customers.

Access and Retention of Data Controlled by our Customers
zHealth has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the zHealth Customer (the data controller). If requested to remove data, we will respond within 45 days, subject to any permissible extensions. If the Customer is a Covered Entity under HIPAA, your rights with respect to your protected health information are governed by HIPAA as well as our Business Associate Agreement with that Customer. We will retain personal information we process on behalf of our Clients for as long as needed to provide services to our Customer. zHealth will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Aggregation Services & De-identified Data
To the extent we receive protected health information from Customers that are Covered Entities under HIPAA, we may use such information to provide data aggregation services (as that term is defined by HIPAA) and to create de-identified data in accordance with 45 CFR 164.514(a)-(c) retaining any and all ownership claims relating to the de-identified data zHealth creates from protected health information. zHealth may use, during and after this agreement, all aggregate non-identifiable information and de-identified data for purposes of enhancing the Software and Service, technical support and other business purposes, all in compliance with the HIPAA Privacy Standards, including without limitation the limited data set and de-identification of information regulations.

California Privacy Rights

If you are a California resident, please see our Supplemental Notice for more information about the personal information we collect about California consumers and the rights afforded to you under the California Consumer Privacy Act.

Changes to this privacy policy

zHealth may update this policy at any time for any reason. We encourage you to periodically review this page for the latest information on our privacy practices.


If you have questions or suggestions you can contact us at: zHealth Privacy 333 1st St, #N705 San Francisco, CA 94105 Phone: 800-939-0319 Email:

Last Updated

This policy was last updated on July 21, 2022.

For the Terms of Service governing zHealth Managed Billing Customers, click here