Customer Support Policy
Support hours of operation and step-by-step instructions
Hours of Operation:
Mon-Fri, 8am-5pm (Pacific Time), excluding national holidays.
Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.
How to Get Software Support for zHealth Basic, Advanced, Review Plus or Patient Plus:
- Step 1:
Visit the zHealth Help Center to access how-to articles, video tutorials, feature guides, FAQs, and more.
If you cannot find your answer in the zHealth Help Center, choose one of the following options to contact zHealth Customer Support:
Email your questions at support@zhealthEHR.com
Call your account manager directly (if you have their contact information)
How to Get Support For zHealth Billing Services:
If you have your account manager's direct contact information, please contact them directly.
If you do not have your account manager's direct contact information, call the zHealth Billing Service customer service line at 800-939-0319.