Customer Success Manager
The Customer Success Manager position is the foundation, entry-level point of the Customer Success Management team at PatientPop. As a Customer Success Manager, you will be responsible for the overall success and retention of PatientPop Customers. The CSM will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals. The CSM must be versatile as they'll interact with different customers at different levels every day while working closely with different departments at PatientPop. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.
Responsibilities
• Own the overall post-launch relationship with PatientPop customers
Required Experience
• Ability to interact with client teams at various levels of technical and non-technical depth
Nice To Have Experience
• 1-3 years of prior experience in SaaS Customer Success
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.